Continued...

To ensure behaviour did not default to body language in the webinar environment where participants do not have that luxury.

Continuous improvement - feedback from all roles and participants .

Couple of issues:

1. Trainers tended to overtakk to compensate for the relative isolation and silence of the webinar environment.

2. Online communication tends to have a lower priority than IRL events. For example, workers tended to skip the webinar in fvour if other activities such as meetings.

When webinars were supported & sold by managers, webinar participation rates were 95%. Otherwise, 30%.